Job functions Technology > Technical Support
Languages English > Fluent
Job number JO-200214-211681

Company overview

A Global leader in food processing and manufacturing with a truly globl working environment

Job description

Position Purpose & Summary:
- This position is responsible for working with global technical team, partnering with businesses and with external technology partners to achieve both technical and commercial successes.
- This position acts as an interface between the global technical team and regional commercial team and customers. It carries out a local strategy of the related business under the recommendation of the global technical team and the commercial leader.
- This position is accountable for understanding strategy, assessing needs and responding to requests of customers with focus on the technical aspect.
- This position provides technical leadership in building customer relationships. Propose and implement development projects to sustain the BU innovation capability requested by the Commercial Manager. Arrange trials according to the utility and end-user technical written procedures.
- This position builds a highly engaged technical workforce and develop/maintain the technical expertise.
- This position provides technical support and guidance on application, testing and maintaining insulating liquids in electrical apparatus, such as transformers and reactors. Utilizes comprehensive knowledge in one or more field and awareness across multiple specialties to resolve technical problems and troubleshoot to solve customer requirements. Work may be done at customer site and/or at Cargill location.
- This position leads the technical service portfolio for SEAPAC region, having English as the main language.
Principal Accountabilities:
50% Technical Transformer Knowledge - Solution identification / Proposal development / Value optimization / Technical strategy
- Identifies solutions to customer requests and ways that business for insulating coolant liquids can create value for the customer
- Acts as primary technical contact for Regional commercial lead and team with moderately significant business impact
- Addresses a range of customer technical questions and concerns from simple to moderate where analysis of a customer problem requires a review of identifiable factors
- Works directly with moderately strategic customers to build and maintain a solid understanding of their business strategy. Responds to customer requests for new application/solution/installation opportunities
- Translates customer needs into clear and concise specification that can be understood and acted upon by global technical team and commercial team. Typically identifies needs within Business and act to create, convert and implement these specifications into the customer market/process/project.
- Responsible for supporting commercial team on the transformer application and justification with the OEMs and their components partners, in order to ensure the compatibility with our product to reach the industry acceptance
- With the Utilities Companies, this role is capable to influence the Utility Buyer and the Utility Engineer on technical aspects to make the change with Bio based Transformers
- Provide guidance to the transformer engineer at the OEM in the application of our product and support them on the transformer manufacturing changes for better performance with the application of Cargill insulating liquids.
25% Customer communication / training / event / internal communication and consultation
- Serve as technical lead for Cargill business for insulating coolant liquids for SEAPAC market. Directs and guides team members to provide technology guidance to the assigned businesses in developing operational/ tactical plans and coordination of execution. Coordinates implementation for technology needs in new or maturing markets.
- Translates product, its specification and application into customer solutions based on marketability of product/ process/ application.
- Develops strong business/ customer understanding to ultimately support the identification of business opportunities across the business (CBI PowerGen). Stays current with technical literature and field of specialization as well as seeks new opportunities within the scope.
- Identifies emerging trends and needs a core technology component for a unit/ department/ group, regionally or locally focused.
- Actively seek, pilot and represent business in sponsorship, technical conference, exhibition, training and other relevant event to provide technical support in the area of expertise in SEPAC region
- Independently, or with the support of the global technical team, creates and delivers training for customers to educate on various product and its different applications/installation. May receive direction from more senior team members
- Provides direct contribution to the development of the opportunity pipeline/ portfolio with unique/ groundbreaking ideas for the conversion of product knowledge.
15% Customer needs assessment / portfolio management
- Partner with regional commercial team to acquire new business from potential customers with moderately significant business impact (i.e. participate in visits, interact with technical teams of potential customers)
- Explores competitor capabilities with comparisons to Cargill capabilities. Reviews with more senior team members to determine gaps and how Cargill can best serve the customer.
- Directly interacts with the customer’s technical/engineering/project/manufacturing/R&D team to understand the business strategy and the needs of the customer
- Support commercial team for
- providing product/application/installation expertise
- sharing intimate knowledge of the customers business strategy and processes
- providing insight to customer needs and competitor comparison
- Drives customer focus and technical relationship plans for key accounts and takes direct responsibility for customer satisfaction and business retention.
- Dielectric Fluid industry standards conversion or revision
- Dielectric Fluid governmental policy support
10% Collaboration & cadences
- Build up strong global connectivity, connect with global R&D function teams and collaborate with others region on the knowledge transfer and manage joint-development projects. Proactively liaises and leverages the global technical organization and capabilities to maximize the execution of regional priorities and also to support global technical projects and initiatives.
- To work hand in hand with regional commercial leader & marketing leader to consistently engaged key and selected customers.
- Provides leadership to establish procedures and tools to manage the intellectual assets.

Requirements

Education, Experience, Skills:
Required Qualifications
- Bachelor’s Degree in electrical, Mechanical Engineering
- In-depth knowledge of transformer design and / or insulating fluid application
- More than 10 years’ working experience in relevant field
- Excellent written and spoken English

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